FAMILIALEADS LLC — Lead Purchase Agreement & Terms and Conditions

Effective Date: [Insert Date]
Company: FAMILIALEADS LLC (“Company,” “we,” “our,” “us”)
Client: Any individual or entity purchasing leads or related services (“Client,” “you,” “your”)

Table of Contents

  1. Acceptance of Terms

  2. Nature of Service

  3. Delivery of Leads

  4. Exclusive vs. Shared Leads

  5. Refund, Replacement, and Cancellation Policy

  6. Chargebacks and Payment Disputes

  7. Client Responsibilities

  8. Restrictions on Use

  9. Compliance With Laws

  10. Data Accuracy and Verification

  11. Technology and Delivery Disclaimer

  12. Confidentiality and Intellectual Property

  13. Limitation of Liability

  14. Indemnification

  15. Non-Disparagement

  16. Termination of Service

  17. Governing Law and Dispute Resolution

  18. No Partnership or Agency

  19. Entire Agreement

  20. Acknowledgment of Agreement

  21. Contact Information

1. Acceptance of Terms

By placing an order, submitting payment, or accepting delivery of leads from FAMILIALEADS LLC, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.
If you do not agree, you must not place an order or access our products or services.

These Terms constitute a legally binding contract between FAMILIALEADS LLC and the Client. The Company reserves the right to update or modify these Terms at any time without prior notice. Updates become effective immediately upon posting.

2. Nature of Service

FAMILIALEADS LLC specializes in the generation and distribution of exclusive and shared Spanish-speaking consumer leads for sales professionals, direct-to-consumer (DTC) agents, and related industries.

Our leads are gathered through a combination of:

  • Proprietary online marketing campaigns

  • Verified opt-in forms

  • Strategic partnerships and affiliate networks

The Company provides lead information such as name, contact details, and qualifying data fields as available at the time of delivery.
Because leads represent marketing opportunities and not guaranteed sales, the Client understands that FAMILIALEADS LLC makes no warranties or representations regarding lead responsiveness, conversion rate, or specific performance outcomes.

3. Delivery of Leads

Lead delivery occurs electronically via email, download link, CRM integration, or shared document (e.g., Google Sheets).

Delivery is considered complete once access has been provided. The Client must review the leads promptly upon delivery.
If there are any technical issues with access or file delivery, the Client must notify support@familialeads.com within two (2) hours of receipt. After that period, all sales are considered final.

4. Exclusive vs. Shared Leads

  • Exclusive Leads are sold only once and will not be resold or redistributed to other buyers.

  • Shared Leads may be sold to multiple verified clients within a defined industry segment.

All exclusivity claims are based solely on FAMILIALEADS LLC’s internal records at the time of sale. The Company is not responsible for leads that appear in other databases, online sources, or prior marketing lists beyond our control.

5. Refund, Replacement, and Cancellation Policy

FAMILIALEADS LLC maintains a strict two-hour review window for cancellations.

  • Cancellation requests must be sent in writing to support@familialeads.com within two (2) hours of lead delivery.

  • After that window, all sales are final.

  • No refunds or replacements will be issued for reasons including (but not limited to):

    • Lack of response from leads

    • Lead quality perception

    • Duplicate or preexisting contact in your system

    • Change of business model, campaign strategy, or internal decision

Refunds requested beyond the 2-hour window will not be processed under any circumstances.

6. Chargebacks and Payment Disputes

By placing an order, the Client expressly waives any right to dispute, reverse, or charge back a payment for any reason, including dissatisfaction with results or performance.

All leads are digital goods delivered immediately upon payment. As such, payments are non-refundable and non-reversible.
Any chargeback or dispute filed against FAMILIALEADS LLC shall constitute a breach of contract, and the Client will be liable for:

  • The original purchase amount

  • Associated bank or processor fees

  • Collection costs and reasonable attorney fees

The Company reserves the right to suspend or terminate services to any Client who initiates a chargeback.

7. Client Responsibilities

The Client agrees to:

  • Review delivered leads immediately upon receipt.

  • Maintain compliance with all federal, state, and local marketing laws.

  • Use provided leads solely for the Client’s internal business purposes.

  • Maintain secure handling and storage of personal data in compliance with privacy regulations.

The Client assumes all responsibility for verifying the accuracy of contact information before initiating communication.

8. Restrictions on Use

Clients may not:

  • Resell, license, or share purchased leads with third parties.

  • Use leads for spamming, harassment, or any illegal, abusive, or misleading activity.

  • Modify, copy, or reproduce any lead data outside of permitted business use.

  • Circumvent, disable, or interfere with Company systems or distribution methods.

Violation of these restrictions may result in immediate termination of service and legal action.

9. Compliance With Laws

Client agrees to comply fully with all applicable marketing and privacy regulations, including but not limited to:

  • Telephone Consumer Protection Act (TCPA)

  • CAN-SPAM Act of 2003

  • General Data Protection Regulation (GDPR)

  • California Consumer Privacy Act (CCPA)

FAMILIALEADS LLC disclaims all responsibility for Client misuse or unlawful communication practices. The Client bears full liability for ensuring all outreach complies with applicable consent and privacy requirements.

10. Data Accuracy and Verification

The Company endeavors to provide leads that are accurate and recently verified; however, lead information may change without notice.

Leads may occasionally contain outdated, incorrect, or duplicate information due to user input or third-party data sources.
FAMILIALEADS LLC is not responsible for any inaccuracies, omissions, or misrepresentations within lead data.

11. Technology and Delivery Disclaimer

The Company uses secure and reliable systems to deliver leads electronically. However, due to the nature of internet-based services, we do not guarantee uninterrupted delivery, error-free performance, or system uptime.

The Client is responsible for maintaining compatible software to receive and access leads. Any temporary delivery delay does not constitute grounds for cancellation or refund.

12. Confidentiality and Intellectual Property

All data, documents, and proprietary systems used to generate or distribute leads remain the sole intellectual property of FAMILIALEADS LLC.
The Client agrees not to copy, reverse engineer, disclose, or use proprietary systems or marketing processes without written authorization.

13. Limitation of Liability

To the fullest extent permitted by law, FAMILIALEADS LLC shall not be liable for any indirect, incidental, special, or consequential damages, including loss of revenue, business, or reputation.

The total liability of FAMILIALEADS LLC under this Agreement shall not exceed the amount paid by the Client for the specific order that gave rise to the claim.

14. Indemnification

Client agrees to indemnify, defend, and hold harmless FAMILIALEADS LLC, its owners, employees, and affiliates from any claims, liabilities, damages, or expenses (including legal fees) arising from:

  • Client’s use or misuse of leads;

  • Client’s noncompliance with applicable laws; or

  • Breach of any term in this Agreement.

This obligation remains in effect after termination of the business relationship.

15. Non-Disparagement

The Client agrees not to publish, post, or share any defamatory or misleading information about FAMILIALEADS LLC, including on social media, forums, or review platforms.
If the Client has concerns, they must first contact support@familialeads.com to seek resolution.

Violation of this clause may result in legal action and forfeiture of future service rights.

16. Termination of Service

FAMILIALEADS LLC reserves the right to refuse, suspend, or terminate services to any Client for any reason, including but not limited to:

  • Abuse or harassment of staff

  • Fraudulent activity

  • Violation of these Terms

  • Chargeback or payment disputes

Upon termination, all outstanding balances remain due immediately.

17. Governing Law and Dispute Resolution

This Agreement is governed by and construed in accordance with the laws of the State of Arizona, United States, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising from this Agreement shall be resolved through binding arbitration conducted in Maricopa County, Arizona, under the rules of the American Arbitration Association (AAA).
Each party shall bear its own costs unless otherwise awarded by the arbitrator. The arbitrator’s decision shall be final and binding.

18. No Partnership or Agency

Nothing in this Agreement creates any joint venture, partnership, employment, or agency relationship between the Client and the Company. Both parties act as independent contractors.

19. Entire Agreement

This Agreement constitutes the full and complete understanding between FAMILIALEADS LLC and the Client regarding the purchase of leads.
It supersedes any prior agreements, communications, or understandings, whether written or oral.

No amendment or modification shall be valid unless in writing and signed by both parties.

20. Acknowledgment of Agreement

By placing an order, submitting payment, or accessing delivered leads, the Client acknowledges that:

  • They have read and fully understood this Agreement;

  • They are legally authorized to enter into this contract; and

  • They voluntarily accept all terms, obligations, and limitations herein.

21. Contact Information

FAMILIALEADS LLC
Email: support@familialeads.com
Location: Arizona, United States

 
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